IT Infrastructure Library: ITIL
Category: Used True SOA standards
Vendor: BS15000 Associates Group
Item number: 2309
ITIL ( IT Infrastructure Library): ISO 20000 (BS 15000) the IT Service Management (ITSM) standard. ITIL defines the organisational structure and skill requirements of an IT area and documents a set of operational management procedures to allow management of an IT operation and infrastructure. NB ! Importantly, the operational procedures are supplier independent. The ITIL framework itself comprises seven 'sets' (or volumes): - Service Support
- Service Delivery
- ICT Infrastructure Management
- Security Management
- Planning To Implement Service Management
- The Business Perspective
- Applications Management
The two most commonly used are the first two, Service Support and Service Delivery. These comprise of a number of 'disciplies': Service Support: - Incident Management
- Release Management
- Problem Management
- Configuration Management
- Change Management
- Service Desk.
Service Delivery: - Service Level Management
- IT Service Continuity Management
- IT Financial Management
- Capacity Management
- Availability Management
- IT Security Management
Supporting this approach is a structure of examination and certification. The three levels of certification of ITIL: - Foundation Certificate
- Practitioners Certificate
- Managers Certificate
See: http://www.bs15000.org.uk/ and the ITIL Forum Portal : http://www.15000.net/ See also Wikipedia free Encyclopedia for ITIL: http://en.wikipedia.org/wiki/ITIL
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